As a Genesys Solution Architect you’ll work with leading-edge technology and global brands. We’ll expect you to:
Lead the architectural design and implementation of a cross-functional / cross LoB Contact Centre Application Integration and Application Maintenance Solutions.
The Application Solutions Architect is responsible for translating the client’s business requirements into specific system, application or process designs for large, complex or leading-edge solutions.
This includes working with client personnel to identify functional requirements, lead others in the identification, justification, design and implementation of the client’s contact centre. Application solutions are based on Contact Centre Platform, Routing, Reporting, Computer to Telephony (CTI) and Voice Automation (IVR) technologies.
The individual will need to perform project leadership roles with regards to contract and satisfaction delivery.
In the normal course of duty, additional responsibilities include serving as lead consulting architect on multiple accounts. In the selling process, proposal development and statements of work will be assigned.
Proficiency in Client-Server Architecture, Design and Implementation
Experience with Call Recording, Routing, Reporting, IVR, CTI, and Voice Contact
Contact Center Technologies
Experience with Genesys Pure Engage, Genesys Pure Connect , Verint solutions.
Knowledge of Network Computing Architecture and related technologies (ie: VoIP )
Strong background in Application Design and Development is need
Project Management Methodologies, processes, and tools.
Project Planning and Estimating
Pre sales and Proposal Development
Offers advice to others and works with team members to articulate and provide alternative solutions for implementing project objectives.
Negotiates with team members, suppliers, and vendors on schedules for delivery of services.
Working with customer, able to identify business requirements, develops / validates technical solutions for proposals, understands scope of work, creates / reviews cost factors for responsible area, and assures technical QA performed for assigned area.
Applying online for this position is as simple as a few clicks. Your application should contain your CV, a cover letter and any additional
relevant documentation, such as grades or certificates. The selection process is ongoing, so please submit your application as soon as possible.
If you have questions regarding the position, please contact us.
Contact Person: firstname.lastname@example.org
With more than 190,000 people in over 40 countries, Capgemini is a global leader in consulting, technology and outsourcing services.
The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business, technology and digital
solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its
own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
For more information, please visit: www.capgemini.com