Genesys Developer

Job Description

About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion. Rightshore®is a trademark belonging to Capgemini

Title: Genesys developer

Location: NYC



  1. Strong technical Skills Genesys Call Routing, IVR and Call Center Reporting

    2. Excellent communication skills and ability to communicate with multiple stakeholders co developers, managers, testers and BA teams

    3. Technical Skills/Platforms with experience and/or familiarity Strong emphasis on Genesys related experience with broad understanding of overall call center architecture
    • Experience or exposure to Avaya Voice Portal/IVR
    • NICE Call Recoding
    • IEX Workforce management system
    • Virtual Hold
    • Understanding of call routing flows
    • Queuing, CTI on Genesys platform
    • Development
    • Troubleshooting
    • Exposure to IVR development with Avaya and Genesys especially Genesys Voice Portal

    4. Experience Level:
    • 7-10 years experience with call Routing/Genesys platform
    • Extensive development, configuration and support experience with a large call center platform


Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.


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Posted on:

September 14, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent Full Time (us-en)


New York


Financial Services


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