Genesys Cloud – Tech lead

Job Details:

 

Job Title:: Genesys Cloud – Tech lead
Job Location:: PA Horsham

 

•            8+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with dialer systems
•            “custom development experience specifically on AWS Microservices”
•            Must have Call Center experience and understand overall Call Center concepts
•            Strong experience on Genesys Call center software and Integrations.
•            Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).
•            experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.
•            Expertise in Troubleshooting the issues by analyzing the Logs.
•            Experience with installation and configuration of various Genesys framework components.
•            Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).

 

Qualifications:

 

•            Strong experience in TDM/VoIP routing protocols call processing (SS7, ISDN, SIP).
•            Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations.
•            Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects.
•            Working knowledge of Avaya CMS for trunk group reporting, vectors for call delivery and integration with Genesys.
•            Experience with Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance
•            Able to be an active participant in design and communicate design approach    
•            Certified System Consultant for Genesys SIP Server, Certified System Consultant for Genesys Voice Platform 8.1

About Capgemini:

 

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion

What we offer:

 

Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
With the digital tech sector growing at a rapid pace and women significantly underrepresented in the industry, we are determined to inspire and recruit more women into technology and build diverse teams that reflect the clients we serve. 
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.  
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. We strongly encourage women, veterans and active military service personnel to apply.

Disclaimer

 
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.  
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.  
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law  
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
 

Ref:

838700

Posted on:

June 18, 2021

Experience level:

Experienced (non-manager)

Contract type:

Permanent Full Time (us-en)

Business units:

FS (us-en)

Department:

Financial Services