GCC UK Operator (core hours)

Location

Nairn/Inverness

The job on offer

The GCC-UK is growing and expanding its capability and we are now seeking someone with an aptitude for learning to grow into this new role. The GCC-UK is anticipating additional growth in the coming months. Don’t let the technical requirements put you off applying. We can develop your skills set if you match the personal characteristics that we are looking for, such as an aptitude and potential to grow into the role. Join us now and be in a position to influence and shape the GCC-UK and its future. 

This role is a Fixed Term Contract from March 2022 to August 2026

 

Your role

  • Reporting to the Team Leader and Operations Manager for the 24×7 Global Command Centre UK, Operators are required to monitor and ensure infrastructure systems availability is maintained to the highest level, and that Events and Incidents are accurately created and managed, thus ensuring that Service Impacts are resolved or escalated efficiently and effectively within contractual Service Level Agreements
  • Operators work as part of a small team within a secure Operations Centre facility, utilising a variety of infrastructure systems tools and systems; including Microsoft Windows Server and UNIX/Linux Enterprise Server environments
  • All staff working in the secure Global Command Centre facility are required to undergo security vetting to MoD (SC)/NPPV2 levels.  The security vetting procedure is fully sponsored by Capgemini UK plc.  Minimum UK residency requirements apply

Key Responsibilities:

  • Monitoring and maintenance of client infrastructure
  • Participation in ensuring services are delivered to SLA and KPI targets
  • Ownership and completion of assigned tasks
  • Identifying and escalating risks and issues, and service impacting issues as required
  • Identification of potential service improvements
  • Maintenance and production of procedural documentation
  • Provide data for the production of daily reports as required
  • Collaborate and communicate with internal/external stakeholders
  • Ensure that all physical and systems security procedures are adhered to according to documented procedures
     

Your profile

Personal Qualities:

  • Ability to demonstrate experience of essential and/or desirable skills for role
  • Analytical and methodical approach to problem solving
  • Flexibility around working outside contractual/Shift hours (Overtime is available)
  • Proactive, self-motivated and able to work under pressure with a minimum of supervision
  • Strong team-working ethic

Skills (Essential):

  • Experience of working in demanding/time-sensitive, process-driven environments
  • Ability to use own initiative in out-of-process situations
  • Team Working
  • Time Management
  • Attention to detail

Skills (Desirable):

  • Customer-facing skills
  • Holder of/working towards ITIL certification 
  • Working knowledge of Incident, Change Management
  • Experience of shift working
  • Working knowledge of server technologies
  • Microsoft Windows Enterprise Server
  • Linux/UNIX Enterprise Server (SUSE/RHEL)
  • Monitoring toolsets (Splunk, OpsView)
  • ICPM toolsets (ServiceNOW, BMC Remedy)
  • Microsoft 365

Why Capgemini is Unique

  • We work with a range of clients all with a unique set of business, technological and societal ambitions.  Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better.  
  • Capgemini offers the opportunity to shape your career path, based on your interests and ambitions.  For example, if you want to become a ‘People Manager’ Connected Manager learning journey is there for you.  If you want to become an ‘Architect’ our Global Architect Community offerings can help you get there. 
     

Get the future you want

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask.  But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts.  A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible.  It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future.   By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.  Capgemini. Get The Future You Want.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion

Ref:

1156607

Posted on:

January 14, 2022

Experience level:

Experienced Professional

Contract type:

Permanent Full Time

Department:

Infrastructure & Service Integration