frog – User Researcher

frog is one of the world’s most successful innovation and design companies and has recently turbo-charged our UK business through a number of mergers and acquisitions.

We’re growing fast, and our next move is to build on our global heritage in brand consultancy and launch a market leading UK brand offer.
 

Why join frog?

 

frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.

We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table.

We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets.

frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.
 

The role

 

This role is an exciting blend of management consulting skills plus experience in user research, and service design. You’ll be asked to: 

•    Conduct quantitative research including interviews, diary studies, design and stakeholder workshops.
•    Plan and facilitate research sessions from recruitment to the synthesising of data
•    Generate, test, and validate hypotheses then confidently present findings
•    Work within an Agile multidisciplinary team to deliver actionable insights 
•    Create user journeys, personas, empathy maps and other research artifacts
•    Conduct business analysis and deliver process maps to support Service Designers
•    Deliver quality consulting work that meets client commercial and strategic objectives
•    Engage clients to successfully influence long-lasting change
 

What you’ll do

 

You’ll be working in a range of sectors, including among others retail, consumer goods, utilities, telco, financial services, and life sciences; as well as in the public sector.

As a Consultant you’ll deliver quality user research, business analysis, and you’ll model our values and behaviour.   You’ll support service design outputs, and over time will build further your service design skills.
 

What you’ll bring

 

A good fit for this role will bring many of the skills, experience, and attributes below:

•    Experience in product development and/or customer experience design
•    An understanding of the challenges of designing for digital, and a desire to learn more
•    Experience in workshops, design sprints and ideation sessions
•    The drive to proactively identify and implement improvements to the way we work 
•    Comfort participating in sessions with senior clients
•    Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve
•    Passion about helping to create an environment where people can do great work 
•    Ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions

 

What makes us tick?

 

At heart we’re a strategy, design & innovation company and like to think we’ve played a big role in shaping the way brands connect with customers. From working with Steve Jobs on Apple’s design language, through to reinventing Disney’s Theme Parks, and even partnering with Porsche to turbocharge their products.

Three beliefs underpin our culture & frame the type of people who excel at frog:

•    Being a challenger brand: a home for rebels and disruptors who want to do their best work
•    Making our mark: fanatically improving our world and having real impact by crafting things people love
•    A belief in the power of emotion and in not compromising on quality

 

Equal Opportunities at frog

 

frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.
 

Since June 2021, frog is part of Capgemini Invent

 

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses.

Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Make Your Mark

Ref:

1127781

Posted on:

December 22, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time

Location:

London