frog – Senior Product Designer

Why join frog?

frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.

We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table.

We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets.

frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community—and the world at large.

An overview of the role:

 

You’ll be responsible for delivering against our multidisciplinary approach to designing and launching products, services and businesses – some of the bravest projects our clients have ever launched. You’ll also be a part of advancing our approach, helping to grow our culture, coaching junior members of the team, and partnering with and inspiring our clients. By developing great relationships with clients you’ll also be creating opportunities for new business.

Our design team is an incredibly talented bunch of hybrids and this is something we embrace. The team consists of people with a background in research, UX, UI, visual design, and brand. We know that unicorns don’t exist but we do like hybrid designers who span multiple areas of product design, often with particular strength in one or two of these areas, and especially those who have been a part of teams who have launched products to market, or who have worked on products in-market. We’re flexible about what your experience is. 

You can
•    Play a leading role in the delivery of complex service and product design projects
•    Work within multi-disciplinary teams to design, prototype and build cutting-edge propositions and products 
•    Deliver quality design work and inspire the client towards these standards 
•    Facilitate or lead experiments and design sprints 
•    Contribute to advancing frog’s design approach 
•    Collaborate with clients to successfully influence long-lasting change
•    Take an active interest in our product design Community of Practice and industry and regularly share your work and ideas with the broader team and community.

 

Our design team is an incredibly talented bunch of hybrids and this is something we embrace. The team consists of people with a background in research, UX, UI, visual design, and brand. We know that unicorns don’t exist but we do like hybrid designers who span multiple areas of product design, often with particular strength in one or two of these areas, and especially those who have been a part of teams who have launched products to market, or who have worked on products in-market. We’re flexible about what your experience is. 

 

What you’ll do

 

As a Senior at frog you have developed a core set of practice skills and you have the ability to define what good looks like across a number of practice approaches. You will play a hands-on role in the delivery of project activities and deliverables, e.g. workshops, presentations and feedback sessions, and your outputs will also include high quality work for your given practice with minimal guidance and oversight. You will develop trusted client relationships and lead activities and client interactions related to your practice area. You will play a key role in maintaining the project plan and you may play the project lead role on small projects. You will have an emerging set of team management skills, and we’d expect you to coach more junior members of the team and initiate feedback activities. You will also identify ways to work on your personal development and actively participate in growing and advancing your Community of Practice and the studio. 
 

What you’ll bring

 

•    Experience of product development, digital transformation, or customer experience design  
•    Experience of getting involved in all stages of the product and service design process, from initial analysis, workshops, sketches, ideas and concepts through to user research, prototyping and the final delivery of designs
•    Experience of facilitating workshops, design sprints and ideation sessions
•    Ideally experience of taking a product to market by working closely with developers and optimising the performance of that product over time through testing and iteration
•    A combination of experience across designing for mobile and web user-focused applications, as well as denser, information-rich interfaces
•    A focus on process and proof. Testing and iterating must be an inherent part of your approach
•    Information architecture, prototyping, personas and storytelling, behavioural economics, and/or ethnographic research experience would be nice to have 
•    The drive to deliver excellent work 
•    The instinct to recognise when something doesn’t work 
•    The drive to proactively identify and implement improvements to the way we work 
•    The ability and drive to engage in and encourage feedback activities 
•    Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve
•    Passion about helping to create an environment where people can do great work 
•    Buckets of positivity and a “can do” attitude. 

Don’t worry about being a 100% fit. That’s impossible nonsense, anyway. If this sounds like an interesting opportunity to you, and you think it could work, let’s chat.

What makes us tick?

 

At heart we’re a strategy, design & innovation company and like to think we’ve played a big role in shaping the way brands connect with customers. From working with Steve Jobs on Apple’s design language, through to reinventing Disney’s Theme Parks, and even partnering with Porsche to turbocharge their products.

Three beliefs underpin our culture & frame the type of people who excel at frog:

•    Being a challenger brand: a home for rebels and disruptors who want to do their best work
•    Making our mark: fanatically improving our world and having real impact by crafting things people love
•    A belief in the power of emotion and in not compromising on quality
 

A challenging, creative and supportive working environment is important to us. We’ve put a lot of thought into how we work, and how we grow and support our team. Our policies on inclusive behaviours, mental health and parental responsibilities, and more, are designed to work for our people. While we strive to be as inclusive and forward-thinking as humanly possible, we also know we can always do better. The point is, we’re keen to talk about and accommodate any need that helps you get good work done while enjoying a quality work-life balance. 

Equal Opportunities at frog

 

frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

frog is a global business with teams working from every corner of the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.
 

Since June 2021, frog is part of Capgemini Invent

 

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses.

Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Make Your Mark

Ref:

1037081

Posted on:

October 28, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time

Location:

London

Department:

Digital