English/French/Spanish/Italian/Bulgarian Talents wanted!

Requirements:

  • Fluency in English,
  • Other language skills will be a plus,
  • Excellent verbal and written communication skills,
  • Professional telephone manner,
  • Basic experience in MS Office, MS based applications,
  • Basic technical support experience an advantage but not necessary,
  • Flexible, well-motivated team player, ability to work under pressure,
  • Available to work in shifts.

POSITION PURPOSE AND SCOPE OF WORK:

  • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
  • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
  • Proactive flagging incidents where no knowledge solution was found,
  • Meeting or exceeding the level of Service when responding to all incoming incidents,
  • Accurate and timely hand off to other resolving teams.

BENEFITS:

  • Language Bonus (English/French/Spanish/Italian/Bulgarian)
  • Meal tickets
  • Salary increase after 4 months
  • Language bonus increase after 6 months
  • Taxi vouchers for night shifts
  • Night and weekend hours payed extra
  • Private Health insurance (you can choose between a list of providers)
  • Trainings and certifications reimbursed by Capgemini
  • 7card gym subscription discount
  • Referral bonus
  • Teambuilding events, Christmas vouchers & goodies for each Annual Holiday
  • Opportunity to evolve after minimum 6 months based on your performance

Posted on:

May 10, 2019

Contract type:

Permanent

Location:

Iasi

Department:

BPO

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