Engagement Director


London, Woking and Aston

Flexility to travel and work away is required.

Who you’ll be working with

The Cloud Infrastructure Services business provides leading solutions to large global customers through an integrated global sales and delivery model. We are a global team of committed professionals who advise, transform and run client IT services. We help organizations meet their business goals by transforming and managing their IT infrastructure landscape – leveraging innovations notably in automation and the cloud.


The focus on your role

In order to drive the growth agenda in Cloud Infrastructure Services, we are looking to expand our team. You are responsible for both supporting pre-sales and delivering a range of projects. This may include individual high value programmes or complex portfolios of projects on our accounts.

What you’ll do

Fully responsible for managing projects, you provide defined deliverables to specification, within agreed cost and timescale, meeting the necessary quality standards and to customer satisfaction. You are committed to managing the client relationship including the commercials, risks and opportunities of the development, and act as the point of escalation for the client.  You conduct client negotiations to agree terms for changes to the scope of the project to ensure commercial viability and to set realistic expectations.  You manage the project teams, plan activities and monitor progress, and ensure all project deliverables are provided using best practices and are of an appropriate quality.

You operate in difficult, complex or political environments taking full responsibility for outcomes. You represent and promote the group internally and externally including at board level. You develop strategic partnerships and strong relationships with internal and external clients and maximize benefit for all the parties. You generate creative and innovative perspectives using visionary application of technology and constantly look for improvement. You lead and build effective teams to meet business objectives and changing market requirements.

You will have accountability for the effective Transition and Transformation of all services from bid through to delivery (consulting, projects, programmes or ongoing). In addition, the Programme Director will play a key role in supporting the Delivery Director in achieving the account objectives and deliverables.

  • Lead end-to-end Transition and Transformation of services, ensuring client expectations are met or    exceeded.
  • Own and manage the Transition/Transformation P&L elements in line with the account budget.
  • Shape client expectations and manage client expectations to grow projects portfolio on the Account.
  • Own senior stakeholder relationships within Capgemini, regarding transition and transformation

What you’ll bring

You are flexible and dynamic and have the energy, commitment and resilience to achieve your targets in challenging and evolving business environments. Highly credible, you have the ability to influence both internally and externally and have a proven track record of service excellence with clients.

You work with no supervision, in complex environments. You manage last minute changes calmly and professionally and can work with ambiguity. Through generation of creative and innovative perspectives, you develop alternative solutions. Taking control of difficult situations, you gain client and partner respect. You take calculated risks but exercise caution and take full responsibility for outcomes. You establish consensus and attain agreement.

More specifically you will have:

  • Demonstrable experience in complex and distributed delivery models with international capability.
  • Experience in Transition/Transformations supporting contracts with a total value in the order of €50m – €100m per annum.
  • A broad knowledge of relevant sector, with ability to work across a range of projects e.g. Supply Chain, CRM, Strategy, IT solutions i.e. must understand and be able to work across several Capgemini offerings (multi-functional).
  • A demonstrable track record of using off-shore resource models to deliver service.
  • Team management of 100+ employees. 
  • Ability to achieve SC Security Clearance. 


What we’ll offer you

Professional development. Accelerated career progression.  An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you. 

Why we’re different

At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.

Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients.  We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.



Posted on:

July 6, 2018

Experience level:


Education level:

A-level, NVQ, International Baccalaureate (IB) or

Contract type:



Any UK Base




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