Employee Service Desk and Hr Administration Team Leader

About us

 

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.

 

Who are we looking for?

 

  • Bachelor’s degree
  • Experience in working on similar positions in the past, handling a team size of approx. 10 people (for at least a year in a people managers role)
  • Excellent command of spoken and written English (French or German would be an asset)
  • Broad experience in working in a multinational environment
  • Knowledge of case management systems (preferably Salesforce)
  • Exposure to KPI/SLA driven environment and ability to manage those
  • Reporting experience
  • Experience in transition projects
  • Knowledge of Service Desk and/or HR administration processes
  • Strong people management skills
  • Excellent Communication skills
  • Excellent Customer Care skills
  • Attention to detail
  • Passion for excellence
  • Understanding and working in line with Employee Experience/Customer Experience concepts
  • Readiness to work in shifts (between 7 a.m. and 7 p.m.)

 

What will you do?

 

  • Demonstrating knowledge of processes and procedures relevant in Employee Service Desk and HR Administration area
  • Supervising and motivating the team to deliver high quality, professional and proactive day to day service to the Client, with agreed SLA’s and with agreed ‘user experience’
  • Acting as a Subject Matter Expert (SME) for the team and clarifying their process related queries
  • Managing the team’s shifts and back-up structure across all languages and time zones serviced
  • Monitoring and prioritizing the team workload
  • Organizing knowledge sharing sessions internally with the team members and externally with Client’s HR Shared Services team members to constantly develop the knowledge database
  • Organizing successful process related to problem solving to provide excellent services to Client’s employees 
  • Handling regular communication with the Client counterparts and building relationship with them for the future delivery
  • Managing day to day team’s issues, flagging and mitigating them
  • Managing Level 1 client escalations
  • Keeping all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes
  • Participating in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency
  • Continually seeking out ways to improve Client satisfaction

 

What we offer?

 

Atmosphere

  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
  • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball

 

Development

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online

 

Benefits

  • Contract of employment for an indefinite period
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks – Entertainment and personal
    growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing

Ref:

386882

Posted on:

December 6, 2019

Experience level:

Experienced Professional

Contract type:

Stałe zatrudnienie, pełny etat

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information