Employee Admin, Voice and Onboarding Junior Manager

About us

 

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.

 

Who are we looking for?

 

Qualifications

  • Fluent English (C1)
  • Around 8 years of experience at work in the area of administration and/or recruitment, including experience in leading highly developed teams across the international organization
  • 2-3 years of experience in managing high volume processes
  • Experience in leading Tier1/Voice teams
  • Good knowledge of Case management system, preferably Zendesk (but not only), SAP SuccessFactors and Document management systems
  • Good knowledge of IVR and telephony systems
  • High level of client focus and customer service skills
  • Impact & influencing skills
  • Change management skills
  • Able to work on multiple tasks in demanding environment
  • Very good project management skills
  • Ability to work independently
  • "Client – oriented" attitude, able to build relationship
  • Readiness to work outside standard business hours

 

What will you do?

 

The purpose of this role is to manage the employee administration and recruitment processes for a well-established retail UK brand within Digital Employee Operations. This involves managing the respective teams to deliver high quality, professional and proactive service, within agreed SLAs.  It also includes developing team and providing employees with growth opportunities, as well as building strong client relationship.

 

Job Responsibilities

  • Delighting the client by ensuring that all deliverables for the client are met on an ongoing basis;
  • Demonstrating knowledge of processes and procedures relevant in administration and recruitment processes;
  • Supervising the teams to deliver high quality, professional and proactive day-to-day service to the client;
  • Monitoring and prioritizing the team workload;
  • Ensuring that all targets and deadlines described in KPIs and SLAs are met according to client’s expectations;
  • Accurately forecasting and managing costs and profitability for the project;
  • Participating in preparing the HR-related reports on workload management, SLA achievement (including quality) and process efficiency;
  • Analysing the related management reports to observe trends and introduce improvements;
  • Leading and motivating team members and encouraging professional development;
  • Encouraging co-operative team-working across the business;
  • Continually seeking out ways to improve client satisfaction;
  • Supporting all internal and external audits related to administration and recruitment
  • Participation in transition in Q2

 

Who will you be working with?

 

We are looking for professionals eager to engage actively in setting up an HR service for well-established UK & Ireland retail brand. This is an opportunity to drive impact through dynamic Digital Employee Operations, with scope covering Vacancy & Onboarding management, Employee Administration, Payroll and Rewards processes. We invite you to be a part of global team valuing collaboration, diversity, quality and fun, taking on this new exciting challenge, including the transition of HR processes into Kraków Delivery Center.
Join us and use your skills to make a difference.

 

What we offer?

 

Atmosphere

  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
  • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball

 

 

Development

  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online

 

 

Benefits

  • Contract of employment for an indefinite period
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks – Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing

 

Ref:

397681

Posted on:

December 23, 2019

Experience level:

Experienced Professional

Contract type:

Stałe zatrudnienie, pełny etat

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