Job Title: Dynatrace Admin/Performance Engineer
Location: Chicago , IL
Position Type: Permanent/Fulltime
Experience & Exposure Required:
? 8+ years of Performance Testing and Engineering experience
? Minimum 5 years of Dynatrace
? Understands measures, business transactions, custom sensors, CPU samples etc
? Define measures and business transactions without impacting the performance of any shared Dynatrace resource.
? Create monitoring dashboards for his IT team and the business team.
? Interfaces with Dynatrace admin team on complex issues.
? Understands incident rules and alerts and get those defined for his application by interfacing with admin team.
? Be responsible for helping customers diagnose and resolve complex technical issues.
? Manage critical customer-facing issues and facilitate communication between the customer and infrastructure teams.
? Triage, diagnose, and resolve or escalate internal system alerts to ensure we maintain our Service Level Agreements
? Support application releases, ensuring the availability of monitoring during Performance Testing activities .
? Create and maintain quality knowledge articles and help documentation in both our internal and external facing communities to provide superior issue resolution.
? Eagerly participate in provided training to advance technical skills and product knowledge.
? Capture method arguments for key pieces of the application
? User resolves all “Dynatrace AppMon” queries faced by other team members in his application.
? Strong leadership and excellent communication skills
Roles & Responsibilities:
The identified candidate will be responsible for
? Collaborating with client to define monitoring approaches
? Participating in Management Reviews and Analysis
? Defining dashboard and reporting engagement performance
? Identify dependencies, constraints, risks and issues
? Provide weekly status report to Client
? Reviewing and providing inputs for all the test results
? Facilitate root cause analysis
? Effective stakeholder communication
? Knowledge of troubleshooting and monitoring using Dynatrace.