Disputes Agent Dutch Speaker

Recruitment process for this position and onboarding trainings are conducted online

What do you need to start?

  • Speak very good Dutch (B2/C1 level) and English (B2 level)
  • Have strong analytical and communication skills
  • Pro-active thinking, problem solving skills, hands-on mentality
  • Able to manage multiple priorities successfully and work under time pressure
  • Work experience in an international/ multi sites environment or customer service would be an asset

We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

 

What duties will help you grow as an expert?

  • Dealing with all types of customers' queries and disputes within the role.
  • Ensures complaints/requests sent via systems are cleared timely and that no unmatched item remains open
  • Handles day-to-day activities and cooperates closely, when necessary, with customer service representatives, salesmen, Accounts Receivables and managers to ensure ‘on time’ resolution
  • Communicating mainly in writing with customers and the Client in a professional manner
  • Co-operation and supports to all team members

 

What development path can you choose?

You will start your career from the onboarding plan where you’ll grab the basics. When you gain enough experience, you can get promoted or change your role internally choosing from various job positions in areas such as finance, project management, customer care, IT and much more.

 

What have we prepared for you?

Personal and professional development:

  • Introduction plan for new employees & colleagues’ support from the beginning.
  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • Flexible working hours thanks to the variety of projects: standard, late shifts, part-time, remote. Ask your recruiter about possible options.

Our famous atmosphere:

  • We don't have a rigid dress code, but what we do have are awesome communities and world-changing initiatives. There's always someone happy to start a day with a cup of coffee with you – even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

  • Contract for an indefinite period from the beginning of your employment.
  • Well-being package (private medical care, additional life insurance & StayWell helpline).
  • Referral bonuses for recommending your friends to Capgemini.
  • Inspiro Audiobooks & MyBenefit (cinema tickets, OK System and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.

 

Who are we?

Being one of us means constant development among other great people. It's a team who you want to spend time with. Trainings and initiatives that make you a greater expert every single day. 

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation. 

Do you want to get to know us better? Watch a short video: https://youtu.be/K8v_UJ7CH8c

Do you have any additional questions about working at Capgemini? Check our Instagram @capgeminipl or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger

 

 

Ref:

466401

Posted on:

February 12, 2021

Experience level:

Entry Level

Contract type:

Stałe zatrudnienie, pełny etat