Digital Service Designer

An overview of the role

We are looking for a Service Designer, with the level of skills and experience required to help develop and grow our User Centred Design capability.  In this crucial role, you’ll work with end users, internal stakeholders and senior clients to identify key needs and challenges, influence strategic end to end solutions and nurture a user-first culture throughout the organisation.

Why this role?

In this role, you will have an opportunity to help shape a public sector design capability, using your skills and experience to creatively solve complex internal and external problems using design led thinking.

The success of role will need someone who can:

•    Create high-quality design deliverables that express user needs, journeys and experiences;
•    Use engaging storytelling and visual methods to demonstrate the outcomes of user centred research and design to both technical and non-technical stakeholders;
•    Lead and support the design, running and facilitation of workshops with multi-discipline teams;
•    Contribute to the development of new value propositions for existing and new clients as well as present the Humanise offering where necessary;
•    Promote design-led service transformation through education, process improvements and ideation/experimentation across the account.

Why you?

We are looking for a service designer who can:

•    Collaborate effectively, build strong working relationships and work as part of a team with a proactive and positive attitude;
•    Think commercially and with an entrepreneurial edge in order to grow Humanise;
•    Become a positive user centred design role model to the account by sharing best practice, coaching team members and educating the wider account;
•    Think differently and bring a different lens to stakeholder and user problems as well as be open to try new ideas when the opportunity arises. 
•    Communicate complex design concepts, show good judgement and evangelise the benefits of user centred design. 

Why us?

While we’re a global consultancy, we’re made up of supportive, close-knit communities.  Everyone wants to get the best solutions for our customers and create the best working environment.

Work Life Harmony
We understand that everyone has varied lives and we want you to have a great work-life balance.  So, where possible, our Work Life Harmony policy will help you to work flexibly and juggle your work and home life.


Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.  We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.  Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
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Posted on:

June 18, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time


West Midlands