Digital – Regional Practice / Capability Unit Leader for Customer Management/CRM


Job Title: Regional Practice / Capability Unit Leader within Financial Services

Location:  North America

Travel/Relocation/Remote: Travel and hybrid model


Capgemini is seeking a:  


Regional Practice Capability Unit Leader for Customer Management CRM in Financial Services.


As a regional (North America) practice leader or capability unit leader for CRM, you will support Capgemini’s consistent growth by bringing to the table your domain business development pre-sales people management and delivery skill.

Picture yourself working with a highly motivated successful and diverse team focused on driving services across the customer relationship customer engagement interaction services value across leading solution players like Salesforce, Microsoft Dynamics, others. This role is part of the Digital Customer Experience group reporting to the Global Head of Customer Management Capability Unit Leader. You will interface with multiple regional leaders in a matrix organization.


Your Role and Responsibility:


  • Manage and grow a professional services team in the CRM space which includes hiring mentoring growing the team
  • Understand people problems and develop a healthy collaborative environment with specialists working across different technologies come together to meet a business goal
  • Team leadership in working with multiple functions
  • Work with sales teams to identify and pursue opportunities in the CRM space
  • Drive go to market initiatives in the space and evangelize CRM solutions and offerings
  • Provide input into maturing our CRM offerings leveraging leading market solutions in Customer Relationship Management, Customer Experience Management, Customer Interactions Management, Customer 360 Contact centers
  • Provide thought leadership and point of view to clients
  • Anchor small to large proposals in the CRM space from a presales perspective
  • Understand and have experience constructing estimation models financial models for proposals RFPs RFIs
  • As required, you will be engaged to kick start projects and programs
  • Collaborate with other geographies like Europe and APAC to understand best practices and bring those to your region
  • Provide and share best practices with other regions
  • Incubate and oversee building solutions, go to market offers, and accelerators
  • Be accountable for creating a plan to grow CRM business in North America region with a focus on Financial Services Banking Capital Markets, P C Insurance Health, Payer Life Annuities, etc
  • Assist in assuring client satisfaction and maintaining a strong client relationship through delivery excellence
  • Demonstrated ability to engage with and present to both executives and engineering teams in client organizations
  • You understand overarching business goals as well as technical implications and are able to speak to both
  • Travel expectations are up to 60%


Required Professional and Technical Expertise:


  • 15 overall IT industry expertise preferably with large IT Consulting and Services firms
  • 10 years of experience working in any CRM solutions Salesforce Dynamics etc space with specialization in one or more of the areas listed above
  • 8 years managing large geographically spread teams
  • 5 years in selling and negotiating consulting services
  • 5 years of experience in senior technical leadership roles
  • 5 years of experience in formal project management methodology
  • Hands-on experience driving professional services presales and solutions in the CRM space with products from leading vendors like Salesforce MS Dynamics others
  • Past experience should include actual hands-on project implementations or consulting work
  • Excellent communication and presentation skills
  • Good understanding of global delivery models and experience working with multiple offshore locations
  • Independent thinker and experience developing go to market content Preferred Technical And Professional Expertise



Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.  

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.  

Click the following link for more information on your rights as an Applicant –  

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.  



Posted on:

January 7, 2022

Experience level:


Contract type:

Permanent Full Time (us-en)

Business units:

FS (us-en)


Financial Services