Digital Contact Center AWS Amazon Connect Consultant | 10 -12 years | Bengaluru & Mumbai

Job Description

  • Experience in building solution and implementing CCaaS
  • Understand the current landscape, tools and technology of the client
  • Determine Contact center operations strategies from a technology perspective by conducting needs assessments, evaluating state of the art technologies and establish technical specifications
  • Propose technology solution at client premise, Capgemini’s Delivery center or cloud based solution as required by the client.
  • Manage End to end responsibility for implementing the proposed solution including leveraging AWS based Amazon Connect cloud solution.
  • Work with solutions team and propose the best technology solution suited as per the client’s requirements
  • Undertake any integration activities with any of the CRM or Service Management platforms like, ServiceNow, ZenDesk and any other CRM platforms.
  • Explore the market for better platforms and tools which may be beneficial to Capgemini and our clients
  • You will work with Presales / Solutions Design team and partner with clients in developing and delivering Contact Center solutions that will enable smooth function of operations with cost effective solution.
  • You will be a “go-to guy” for any Amazon connect and cloud solution requirements as part of proposed solution

Primary Skill

  • Exposure to Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience in cloud platforms
  • Presales and Solution experience is must


Secondary Skill

  • Support sales cycle with RFP/RFI/RFQ development & demonstrated ability to influence at all levels of management.
  • Strategic thinker who understands the ever-changing Contact Center market. 




Posted on:

June 18, 2021

Experience level:


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