- Experience in building solution and implementing CCaaS
- Understand the current landscape, tools and technology of the client
- Determine Contact center operations strategies from a technology perspective by conducting needs assessments, evaluating state of the art technologies and establish technical specifications
- Propose technology solution at client premise, Capgemini’s Delivery center or cloud based solution as required by the client.
- Manage End to end responsibility for implementing the proposed solution including leveraging AWS based Amazon Connect cloud solution.
- Work with solutions team and propose the best technology solution suited as per the client’s requirements
- Undertake any integration activities with any of the CRM or Service Management platforms like, ServiceNow, ZenDesk and any other CRM platforms.
- Explore the market for better platforms and tools which may be beneficial to Capgemini and our clients
- You will work with Presales / Solutions Design team and partner with clients in developing and delivering Contact Center solutions that will enable smooth function of operations with cost effective solution.
- You will be a “go-to guy” for any Amazon connect and cloud solution requirements as part of proposed solution
Expsoure in Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms
Presales, Stakeholder Management & Good Communicaiton Skill (both Oral and Written)