DEX TM

Short Description

Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements

Qualifications
  • Should be at least GB certified with exposure to Lean six sigma (expected BB certified)
  • Preferred with BPO experience of 7-10 years in driving process improvement, process transformation
Job Responsibilities
  • Is responsible for creating a continuous improvement culture across the global BPO by fostering the Lean, ESOAR & digital transformation methodologies.
  • Ensures the Continuous Improvement approach across Engagements and Centers
  • Is responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation
  • Is responsible for ensuring 100% staff is trained on yellow belt.
  • Supports process alignment based on DGEM
  • Reports monthly DEX progress against targets to the engagement stakeholders through Balance Scorecard
  • Fosters the global sharing of innovation, new methodologies and best practices.
  • Supports QMS implementation as required

Ref:

331880

Posted on:

December 26, 2019

Experience level:

Manager

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Bangalore

Department:

BPO / Consulting

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