Short Description

Delivery Excellence – Salem – Team Lead


  • Minimum Black Belt Certification from the reputed institution
  • Must have F&A domain/Projects experience
  • Demonstrated practical experience in quality management systems in an ISO certified organization
  • Understands the nuances of process automation
  • Ability to communicate effectively in visual, oral and written form.
  • Motivation to up-skill in Quality concepts, principles, practices and techniques.
  • Preferred with BPO experience of 7-10 years in quality profession
  • Establish and maintain professional credibility.
  • Demonstrated people leadership and management expertise.
  • Demonstrated success in delivery of change management.
  • Demonstrated coaching expertise.
  • Project Management expertise
  • Demonstrated understanding of business process outsourcing.
  • Literate in the use of Microsoft Office business programs

Job Responsibilities

Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes


·        Is responsible for creating a continuous improvement culture across the global BPO by fostering the six-sigma methodology.

·        Ensures the Continuous Improvement approach across Engagements and Centers

·        Is responsible for mentoring Lean Six Sigma Black Belt, Green Belt and Yellow Belt projects as required.

·        Is responsible for ensuring 100% staff is trained on Lean Six Sigma Yellow Belt.

·        Supports process alignment based on GPM

·        Reports monthly Delivery Excellence progress against targets to the Engagement Stakeholders through Balance Scorecard

·        Fosters the global sharing of innovation, new methodologies and best practices.

·        Supports QMS implementation as required



Posted on:

May 24, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:





BPO / Consulting


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