Delivery Executive

The speed of change is throwing traditional business methods into question and disrupting the relevance of entire industries. Capgemini, a global leader in consulting, digital transformation, technology and engineering services, is at the forefront of innovation and well placed to address opportunities for our clients in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organisations to realise their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company with over 270,000 team members in almost 50 countries. With Altran, the Group reported 2020 combined revenues of EUR 15.8 billion. Learn more about us at www.capgemini.com.

 

Let’s talk about the team:

 

Capgemini delivers innovative world class solutions to our clients. As a Global leader in this field, we have been delivering solutions for over 20 years whether they are strategic, operational or outsourcing in nature. Our Delivery capability includes Managed Services which provides Delivery Assurance / Quality Engineering Services as well as Application Development / Application Management Services across a variety of technologies for clients in multiple sectors. The Delivery Executives provide ‘multi-tower’ solutions across both Applications and Infrastructure.

Capgemini constantly aims for excellence in its operations and the employee experience it provides.  We were recently awarded the best organisation in the Australian Workplace Equality index for our diversity and inclusion programs.  In line with our Purpose, Flexible Working aims to improve the overall people experience by providing an optimal work-life balance, more autonomy and freedom in when, where and how we work.  Our goal is to offer unparalleled opportunities to our people and empower anyone, anywhere to deliver exceptional work for our organisation, while contributing to an inclusive and sustainable future for our people, our clients and our society. #getthefutureyouwant

 

Let’s talk about the role and responsibilities: 

 

As we continue to grow, we are looking for a driven and innovative Executive Level Delivery Leader to join our Delivery team.  You will work in partnership with a multinational client and be accountable for delivery of the whole portfolio of ‘multi-tower’ services covering over 40 business critical systems including Application Development and Support, Infrastructure Support as well as project and portfolio management across 3 divisions with a globally dispersed team of >300 in 5 geographies. The client location will suit Melbourne based individuals. Key accountabilities include:

  • CXO interface and escalation point for the client for all Delivery related topics
  • Effective delivery of the complete end-to-end service for the account in line with SLAs and other contractual commitments and obligations
  • Comprehensive experience in a variety of delivery models across operations and projects including ITIL, Agile, DevOps etc
  • End-to-end profitability for delivery
  • Customer satisfaction for all account delivery engagements
  • Overall leadership of all resources dedicated to the account
  • Identify organic growth opportunities and work with Account Executive to develop, progress and execute
  • Implementation of agreed standards, tools and processes, as defined by the Global Practices
  • Commercials: forecast for Delivery P&L, ownership of cost and revenue forecast 

 

Let’s talk about your qualifications and experience:  

  • 18-20 years experience in IT Service Delivery and Governance across a variety of sectors covering Application Development & Operations, Infrastructure and Project/Portfolio Management including traditional datacentre based services, PaaS, SaaS etc delivering ERP, CRM, COTs and services
  • Demonstrable track record of delivery of end-to-end service for large accounts in line with SLA’s and other contractual commitments and obligations in excess of $30 Million pa
  • Quality of Service delivered across all Delivery engagements

 

Let’s talk about what’s in it for you!

Passionate people are Capgemini’s Ace of Spades – join us to discover a career that will challenge, support and inspire you. Working at Capgemini you’ll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits.  We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from. Capgemini constantly aims for excellence in its operations and the employee experience it provides. In line with our Purpose, Flexible Working aims to improve the overall people experience by providing an optimal work-life balance, more autonomy and freedom in when, where and how we work.

As “Architects of Positive Futures”, Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age.  To support our commitment to diversity and inclusion, we celebrate or recognise special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities.  Our Employee Resource Groups Women@Capgemini, OutFront, Indigenous, Parents and Carers and Sustainability Community of Practice support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution.  We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP’s (Carbon Disclosure Project) prestigious “A list” for its commitment to the Net-Zero economy. As well as focusing on helping our clients transform towards more sustainable business models, Capgemini recently announced its commitment to becoming a netzero busines by 2030.

Recognised by Ethisphere as one of the World’s Most Ethical Companies for the last 9 years in a row, ethics and values are at the heart of Capgemini’s corporate culture and business.  Embedded in our DNA, our seven values – Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty – have remained the same since company inception in 1967. To see how we bring these values to life, visit www.capgemini.com/au-en/careers/ and listen to some of our employee’s stories.

#GetTheFutureYouWant – Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures. 

Please note unsolicited resumes from employment agencies or other third parties will not be considered.

 #LI-SH1

 

Ref:

CAP/1573968

Posted on:

October 12, 2021

Experience level:

Director

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Melbourne