delivery excellence

1

 GDN_Delivery Excellence_Business Services_IN

 

2

735723

 

3

<Applicable in case of executive positions>

 

4

L1-A

 Deepak Subramanian

 

L2-

 Rajesh Ganapathi

 

Mandatory Interview if any :

 

 

5

Channel

Comments

 

Enable Internal or/and External Private Posting

In case of confidential position utilize the private posting functionality to generate the job link

 

IJP/MyMobility

Min. 10 days posting for IJP/My Mobility before external posting

 

Capgemini Career Site

Enable external posting on system for the JR

 

MyReferrals

Mention Approval and Bonus Amount (if applicable)

 

Jobs Portals 

Ex: Naukri, Monster, LinkedIn, etc.

 

Social Media

Ex :  LinkedIn, Twitter , Bullhorn etc

 

Vendor

Mention Approval (if applicable)

 

6

Must Have

Good to Have

 
  • Minimum Black Belt Certification from the reputed institution
  • Preferred with BPO experience of 4-7 years in quality profession
  • Exposure to RPA & other relevant tools prevalent in BPO
  • Have F&A domain/Projects experience
  • Green belt certification
 
 
 

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Lean, Six sigma, Process transformation, Robotics Process Automation

 

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 Minimum graduate, should have RPA or technology certification

 
 

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 Delivery excellence, Process transformation

 

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•  Well versed with

  • operating systems (Windows 9X /NT4.0),
  • Development Languages: Visual Basic, Java Script, ASP.Net, VB.Net, VB & C#
  • IDE: Visual Studio6.0, Visual Interdev, Visual Studio & .NET 1.1 / 2.0
  • Workflow Tools: MS-Project & MS- Office
  • Reporting: Power BI, Tableau, SSRS, DOMO

• Project Management expertise

• Demonstrated understanding of business process outsourcing.

• Literate in the use of Microsoft Office business programs.

• Environment is client focused; high volume; with a continuous improvement philosophy.

 
 
 
 
 
 
 
 

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•             Ensures the Continuous Improvement approach across Engagements and Centers

•     Support D-GEM alignment in the engagement

  • Independently identify, drive automation projects, including RPA for engagement
  • Should be able to identify root cause & provide solutions to the engagements
 
 
 
 
 
 
 
 

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Pre-Screening Questions

Do you have a BB certification?

Have to worked on DMAIC project, Lean VSMs?

Are you familiar with Minitab, Hypothesis testing?

Do you have experience in creating baseline for process metrics?

Are you aware of RPA ?

 

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<Walk-in Date /Time /Venue / Contact Person>

 

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What other tools are you aware of in the F&A domain?

Have you mentored or lead F&A improvement projects?

 

Deepak Subramanian

 

Bangalore

 
   

Not any

 

Infosys, Wipro, Cognizant, TCS, Accenture

 

Individual Contributor

 

 

 
       

 

 

Ref:

222218

Posted on:

September 14, 2018

Experience level:

Manager

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Bangalore

Department:

BPO / Consulting

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