Database (MS SQL, Oracle) Support

The speed of change is throwing traditional business methods into question and disrupting the relevance of entire industries. Capgemini, a global leader in consulting, digital transformation, technology and engineering services, is at the forefront of innovation and well placed to address opportunities for our clients in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organisations to realise their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company with over 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of EUR 17 billion. Learn more about us at www.capgemini.com.

Let’s talk about the team:

Cloud Infrastructure Services (CIS) provides client advisory and delivery services in Hybrid Cloud, Workplace Services, Security, Service Desk and Service Management.  

Let’s talk about the role and responsibilities: 
Professional Attributes : On time escalations and Follow up with the IT / Application Support team on pending high priority alerts according to incident management process
Prepare and maintain Documentation, Reports availability , capacity trend analysis , and provide follow up status on identified tasks

Key Responsibilities : Strong ability to monitor diagnose IT infrastructure, application services, server, network alerts, events or issues
Experience on usage , administration of monitoring tools such as SolarWinds NPM , SAM , Manage Engine OpsManager , Nagios , PRTG, Netflow Analyzer Appdynamics , Riverbed , New Relic APM etc
Experience of analyzing system and network performance using monitoring tools and historical / real time data
Knowledge of SNMP protocol and using SNMP traps/MIBs for monitoring

Let’s talk about your qualifications and experience:  

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must Have Skills :System Integration Delivery Management, System Monitoring Tools & Technique

Technical Experience : 

  • Proactive monitoring of IT infrastructure and application/services alerts via monitoring tool and Email
  • Impact and Severity Assessments of service failures
  • End-to-End ownership of tickets created via alerts, accurately recording progress and escalations on ticketing systems
  • 1st level of investigation and diagnosis
  • Fast and effective response to service failure Alerts and Notifications
  • Self-starter capable of working as part of a virtual team
  • Flexibility and ability to cope with pressure situations
  • Knowledge of better practice methodologies (ITIL, Prince2, CMMI, COBIT etc).
  • Excellent communications skills required
  • Must be confident and have good leadership, communication and presentation skills
  • Desirable: Good understanding of the Capgemini IS business 

Let’s talk about what’s in it for you!

Passionate people are Capgemini’s Ace of Spades – join us to discover a career that will challenge, support and inspire you. Working at Capgemini you’ll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits.  We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from. 

As “Architects of Positive Futures”, Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age.  To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities.  Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.  

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution.  We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP’s (Carbon Disclosure Project) prestigious “A list” for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020. 

Recognised by Ethisphere as one of the World’s Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini’s corporate culture and business.  Embedded in our DNA, our seven values – Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty – have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures. 

Please note unsolicited resumes from employment agencies or other third parties will not be considered.

 

 

Ref:

CAP/1523650/CT

Posted on:

March 29, 2021

Experience level:

Experienced (non-manager)

Education level:

College diploma or equivalent

Contract type:

Permanent

Location:

Sydney