Candidate would be responsible for monitoring, coordinating and taking responsibility for processing of the disputed cases.
Ability to operate independently with available tools to resolve disputes received from customers and internal departments.
Experience in customer query management/collections dispute handling would be an added advantage.
Ability to resolve disputes within agreed timeline with required level of accuracy.
Candidate should possess analytical and problem solving skill.
Good in written and oral communication
Preferably from OTC back ground with 1 to 2 years of experience.
Candidate should be a good team player
Flexible with shifts
B.com/BBA or any equivalent commerce degree
Good communication skills