CX Architect

Job description


Role name: Customer Experience (CX) Architect

Location: Mumbai, Bengaluru

Minimum years of experience required =13 + years


The Customer Experience (CX) Architect is the end to end solution architect who can innovate holistic customer experiences across interactions & journeys.

The CX Architect will also define how these customer interactions & journeys tie up multiple digital platforms into compound offerings. The Architect will ensure optimal digital realities aligning to transformative business strategy.

The Architect will work as part of a multi-functional team with the Client, Partners & Capgemini entities to sell, build & deliver digital transformation engagements.


Skill Description

  • Experience in architecting and designing digital solutions across multi-platform and hybrid architectures, including on premise and cloud.
  • Responsible to adopt and animate digital technologies and experiences across key DCX platforms such as Salesforce, Adobe, SAP C/4HANA & Pega multiclouds.
  • Understand the platform capabilities of two or more multiclouds – Sales, Marketing, Process & Commerce
  • Understand the importance of digital trends such as Customer 360, Sales force automation, Content driven Marketing, Customer engagement, API economy, Process automation etc
  • Experience with Enterprise, Business, Digital architecture methodologies, practices, and Governance.
  • Exposure to digital delivery models such as Platforms, Squads, Capacities, Devops, SAFe




Posted on:

October 7, 2019

Experience level:


Education level:

Bachelor's degree or equivalent

Contract type:







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