Customer Voice Support-Noida-Senior Associate

Short Description

Desired candidate profile

  • Should possess excellent communication skills
  • Knowledge of basic computer operations
  • Should preferably have knowledge of US Healthcare
  • Courteous with strong customer service orientation
  • Attention to detail
  • Good listening and comprehension skills
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should have great interpersonal skills and ability to perform under pressure
  • Should have prior experience in an inbound or outbound calling

Qualifications

Qualification / Certifications

 Graduate in any stream

Job Responsibilities

Skills Required

Must Have

Good to Have

 

  • Should possess excellent communication skills
  • Knowledge of basic computer operations
  • Courteous with strong customer service orientation
  • Attention to detail
  • Good listening and comprehension skills
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should have great interpersonal skills and ability to perform under pressure

Should have prior experience in an inbound or outbound calling

 

 

  •  Should preferably have knowledge of US Healthcare

Job description

  • Make outbound calls to existing customer to gather information
  • Update the member accounts in the backend basis the requirement
  • Meet customer requirements through first contact resolution
  • Clarify customer doubts; probe and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Confirm customer understanding and provide additional customer education as needed

Prepare complete and accurate work notes and update customer account

Ref:

254643

Posted on:

November 30, 2018

Experience level:

Entry level / Graduate

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Noida

Department:

BPO / Consulting

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