Customer Support Analyst with French

Recruitment process for this position and onboarding trainings are conducted online.

                                      

What do you need to start?

  • Very good verbal and written French language 
  • Customer – focused attitude 
  • Good interpersonal and communication skills 
  • IT basics 

It's not essential, but we appreciate if you also have:

  • Customer support experience 

 

What duties will help you grow as an expert?

We’re currently looking for a French speaking Customer support Analyst to join the team.

He/she will be part of a team of 14 analysts, handling the customer’s requests (via mail, telephone, tickets) and translating them into the ticketing system (creation of incidents / requests). 

He/she will manage the follow-up of cases and ensure the update of documentation. 

Working hours: 07.00 – 19.00 (in 2 shifts) Monday – Friday.

 

What have we prepared for you?

Space where you can develop yourself:

  • Development programs, external courses & conferences, co-funding for certificates, NEXT platform with free access to TED talks, Coursera materials, articles and virtual trainings: MS Azure, AWS, Google Cloud or ServiceNow. 
  • You will have possibility to join various technical communities.
  • Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our legendary atmosphere:

  • We don't have s rigid dress code, but what we do have are awesome communities and world – changing initiatives. There's always someone happy to start a day with a cup of coffee with you – even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!

A lot of benefits:

  • Well-being package (private medical care, additional life insurance & StayWell helpline).
  • Referral bonuses for recommending your friends to Capgemini.
  • Inspiro Audiobooks & MyBenefit access.
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.  

 

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services – part of business unit called Cloud Infrastructure Services.  

Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.

 

Ref:

630401

Posted on:

January 22, 2021

Experience level:

Experienced Professional

Contract type:

Fixed-term Contract