Main accountabilities:

  •  Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
  •  Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
  •  Proactive flagging incidents where no knowledge solution was found,
  •  Meeting or exceeding the level of Service when responding to all incoming incidents,
  •  Accurate and timely hand off to other resolving teams.


  •  Fluency in English & Spanish,
  •  Excellent verbal and written communication skills,
  •  Professional telephone manner,
  •  Basic experience in MS Office, MS based applications,
  •  Basic technical support experience an advantage but not necessary,
  •  Flexible, well-motivated team player, ability to work under pressure,
  •  Available to work in shifts.


  •  Attractive salary package;
  •  Meal tickets;
  •  Health insurance;
  •  Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
  •  Team building events;
  •  Taxi vouchers;
  •  Regular performance assessments – twice a year;
  •  Significant development opportunities within the company.
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