Main accountabilities:
Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
Proactive flagging incidents where no knowledge solution was found,
Meeting or exceeding the level of Service when responding to all incoming incidents,
Accurate and timely hand off to other resolving teams.

Fluency in French;
Good English skills.
Excellent verbal and written communication skills,
Professional telephone manner,
Basic experience in MS Office, MS based applications,
Basic technical support experience an advantage but not necessary,
Flexible, well-motivated team player, ability to work under pressure,
Available to work in shifts.

Attractive salary package;
Meal tickets;
Health insurance;
Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
Team building events;
Taxi vouchers;
Regular performance assessments – twice a year;
Significant development opportunities within the company.

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