Main accountabilities:

  • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
  • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
  • Proactive flagging incidents where no knowledge solution was found,
  • Meeting or exceeding the level of Service when responding to all incoming incidents,
  • Accurate and timely hand off to other resolving teams.


  • Fluency in French;
  • Good English skills.
  • Excellent verbal and written communication skills,
  • Professional telephone manner,
  • Basic experience in MS Office, MS based applications,
  • Basic technical support experience an advantage but not necessary,
  • Flexible, well-motivated team player, ability to work under pressure,
  • Available to work in shifts.


  • Attractive salary package;
  • Meal tickets;
  • Health insurance;
  • Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini;
  • Team building events;
  • Taxi vouchers;
  • Regular performance assessments – twice a year;
  • Significant development opportunities within the company.
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