Customer Development Consultant

Role Overview

As an integral part of Capgemini’s Integrated Operations practice, you will be part of a team that will lead our Clients towards large-scale transformations applying an end to end integrated vision of process integration, automation and technology solutions at the very forefront of innovation to help our clients achieve a frictionless enterprise vision, roadmap and ecosystem for your assigned pillar of expertise or area of responsibility. 
You will have the opportunity to shape the future of business operations at large and will take responsibility for fine-tuning and orchestrating technology-enabled transformation projects. We seek experienced, focused and driven individuals who have the ability to design content, present content, influence, lead, design and deploy strategic,  global and integrated operating model design, strategy transformation, transition execution and manage run projects and delivery as needed.
The Execute pillar support role must have executive presence, domain knowledge, ability to design a  complex business case, translate the business case and solution to run, and support run operations as needed to deliver on committed value unlocks and said business case. Must have a strong understanding of industry and domain experience relating to your pillar including industry trends, best practices, process, technology and our Capgemini approach and assets .   Must be versatile and support all facets of  strategic consulting from design to  deployment for the Integrated operations practice.  
The Pillar support role will play a key role in creating solutions, consulting, and shaping the strategy for pursuits, transition, consulting and run for the Execute pillar. This will include a focus on Trade Promotion Planning, Sales channel and customer optimization and management of commercial activities, can translate Customer Development (CD) Insights and analytics, develop strategic growth plans, channel development, business plan development and execution, industry leading platforms, automation. Management/Optimization processes to address industry best practices associated with customer types (retail, wholesale, distributor, B2B, etc,.)
 Industry domain experience in supply chain and/or CPG or Retail channels

Role Overview-Continued

You will need to demonstrate the ability to:

•Create and communicate a transformation roadmap and vision around how organizations execute and manage go to market activities relating to category and channel performance tracking, customer business plan execution, promotional and in store execution activities 
•Have the ability to envision and craft a transformation plan and operating model for various clients that integrates customer development and promo execution plans with other supply chain, finance, data and analytics activities that would drive greater business outcomes and remove friction across the enterprise. 
•Play a key role in the sales and pursuit process to sell the pillar design and vision for integrated operations to prospective clients.
•Lead and support projects spanning several practices/disciplines/geographies managing scope, risks, results, delays and profitability. 
•Ability to analyze existing client data, volumes, technology, operating models, process outcomes and design leading Integrated Operations solutions and pursuit content for prospective and existing clients. 
•Be an “Influencer” in the further development of your domain/specialism via technical knowledge, capabilities and attitude and domain/industry expertise. Works across functional teams to advise and direct
•Understand concepts around Digital/online sales and marketing, understanding of different routes to market: modern trade, traditional trade, ecom
• Experience and exposure to Trade Promotion Management/Optimization processes to address industry best practices associated with customer types (retail, wholesale, distributor, B2B, etc,.)
•Must have supply chain experience. 
•Focus on business results and higher profit margin, while organizing successful delivery
•Be a confident, polished and fluent presenter frequently presenting to client management teams, to boards and to large audiences
•Lead the development and extension of products and services and know how to communicate and market them 
•Drive process improvement through technology related tools within the given area of expertise
•Strategically focuses people and resources to meet changing market requirements – Be an enabler of change. 
•Implements effective recruitment strategies to build the organization to meet business objectives
•Have knowledge of and actively promote group wide knowledge management tools and learning. Can input to and design learning programs


General Responsibilities / Accountabilities

As Execute Pillar Support, you will support the Pillar lead on solutioning and designing our transformation and product strategy for the Customer Development (Execute) pillar, and support associated programmes. In addition, you will be responsible for managing pillar SMEs, associates, analysts and supporting roles for transformation and related projects.  You will create a business platform from which you generate business volume and/or value and develop high-level business relations and high-impact projects
Role involves Strategic Consulting, Solutions Design, Customer Development experience, Leadership skills. Must have experience in Operating model consulting, ability to generate an End to End vision across Supply chain to Pay Key processes. EG: Annual planning, S&OP, Promotional planning and management, trade promo management. 

Qualifications (Education/Experience/Certification): Optional

•English at CEFR Grade C1 (Advanced) or equivalent
•Economic education

Why us

While we’re a global consultancy, we’re made up of supportive, close-knit communities.  Everyone wants to get the best solutions for our customers and create the best working environment
Potential is just as important to us as having the required skills. If you have the right mindset, we might be able to provide you with bespoke training.  So, if you’re not sure you have all the skills you need, but you’re still passionate about the role, please apply and we’ll see if we can support you 


Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.  We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.  Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

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Posted on:

June 18, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time


Any UK Base