Credit and Collections Senior Specialist with Dutch or German

About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.



Who are we looking for?
  • 2 years of experience in Credit and Collection role
  • Fluency in English and German or Dutch
  • High level of customer service skills, including influencing/negotiation skills
  • Overall cross-process understanding of Accounts Receivables area
  • SAP practical knowledge
  • Very good analytical skills and attention to details
  • Ability to work effectively under time pressure and with deadlines
  • Good time and task management
  • Decision making and judgment skills
  • Flexibility and readiness to work in dynamic environment
  • Good team player, supporting junior team members if necessary
  • Attention to details


What will you do?

To act as a member of the Credit and Collections team and to ensure the team achieves its operational objectives and delivers a high quality and cost effective service. May take leadership in certain matters to ensure the delivery of high quality, customer focused services to client, in accordance with agreed Service Level Agreements (SLA’s). Meeting all deadlines in an accurate and professional format, that will be used as the key measurement targets of the Team. Continually strives to improve process, keeping operational procedures up to date and ensure daily activities are fulfilled. Performs tasks in line with the written procedures as well as those assigned by senior staff.


Job Responsibilities

  • Daily control over your own portfolio results: query resolution time, overdue invoices, DSO and bad-debt ratio
  • Actively working the account until overdue balance is cleared
  • Maintains a proactive working attitude towards the clients
  • Provide credit worthiness analysis and propose credit limits for customers as per agreed rules
  • Makes decisions within broadly defined parameters
  • Daily work on customer queries within agreed timeframes, actively work on customer disputes resolution
  • Discuss with client overdue status and propose actions to improve the cash flow
  • Continually considers improvement opportunities, strives to simplify and standardize processes
  • Focuses on continuously developing business relationships.
  • Role Model to junior Team members
  • Shares knowledge on Credit and Collections Process with other team members, make sure the procedures are understood and being followed by other team members
  • Takes responsibility over training and introduction of the new joiner into the team


Who will you be working with?

We are starting an interesting journey with our Client, American company advanced in specialty chemicals and performance materials.

Our Client entrust as variety of Accounting activities in such areas like Taxes, Controllership, Statutory accounting and Reporting.

If you are experienced in those areas, eager to work in international company and be a part of our success, the role is for you.


What we offer?


  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
  • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball



  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online



  • Contract of employment for an indefinite period
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks – Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing



Posted on:

February 18, 2020

Experience level:

Experienced Professional

Contract type:

Stałe zatrudnienie, pełny etat


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