Contact Center Technology | 8 to 10 years | Bengaluru & Noida
- Understand the current landscape, tools and technology of the client
- Determine call center operations strategies from a technology perspective by conducting needs assessments, evaluating state of the art technologies and establish technical specifications
- Propose technology solution at client premise, Capgemini’s Delivery center or cloud based solution as required by the client.
- Manage End to end responsibility for implementing the proposed solution including Data (LAN/WAN connectivity) and Voice connectivity with MPLS / VPN as needed.
- Work with solutions team and propose the best technology solution suited as per the client’s requirements
- Undertake any integration activities with any of the CRM or Service Management platforms like, ServiceNow, ZenDesk and any other CRM platforms.
- Support sales cycle with RFP/RFI/RFQ development.
- Contact Center Technology platforms likeAvaya Cisco, Genesys, PBX, ServiceNow, Zendesk and any other CRM platformsContact Center Technology platforms likeAvaya Cisco, Genesys, PBX, ServiceNow, Zendesk and any other CRM platforms
- Demonstrated ability to influence at all levels of management. Strategic thinker who understands the ever-changing Contact Center market
June 18, 2021