Contact Center Operations | 12 to 14 years | Bangaluru & Mumbai

Job Description

  • Lead the Contact centre operation engagement along with engagement director across the geography.
  • Should have done and managed  Customer service operation and Transformation for Global clients and should have experience in handling global clients.
  • Working with Solution  teams to develop and deliver solutions
  • Provide guidance/working with the team in terms of responding to RFI/RFP
  • Drive transformation initiates with the operations
  • Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace
  • Should have good understanding of the latest Technology trends in the market and should have worked on the same
  • Should have independently conducted Workshop with the clients
  • Should have experience in creating and deliver packs to the clients as part of the client interaction

Primary Skill

  • You must have experience in one of the following : AWS, GENESIS 
  • Designing and delivering the Contact centre  operating model including the role of Shared Services/Outsourcing

Secondary Skill

  • Should have worked in operating big contact centre experience for third party.
  • Cross sectoral experience including manufacturing, utilities, financial services and media and entertainment companies.

Ref:

713709

Posted on:

June 18, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Noida