Contact Center Operations | 10-12 years | Bengaluru & Noida

Job Description

  • Should have done and managed Customer service operation
  • Drive transformation initiates with the operations
  • Should have good understanding of the latest Technology trends in the market and should have worked on the same
  • Should have experience in creating reports, analytics, resourcing utilization and overall operations management experience.
  • Should have worked in operational role with project management experience.
  • Cross sectoral experience including manufacturing, utilities, financial services and media and entertainment companies.
  • Good understanding of Contact centre  operating model including the role of Shared Services/Outsourcing.
  • Strong leadership team to lead a small team  
  • Demonstrable track record in Customer service operations

Primary Skill

  • Good understanding of Contact centre  operating model including the role of Shared Services/Outsourcing
  • Strong Analytics and reporting Skills 

 

Secondary Skill

  • Excellent Communication,  experience of running projects
  • Evidence of thought leadership and innovative thinking

Ref:

833485

Posted on:

August 8, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Mumbai