- Should have done and managed Customer service operation
- Drive transformation initiates with the operations
- Should have good understanding of the latest Technology trends in the market and should have worked on the same
- Should have experience in creating reports, analytics, resourcing utilization and overall operations management experience.
- Should have worked in operational role with project management experience.
- Cross sectoral experience including manufacturing, utilities, financial services and media and entertainment companies.
- Good understanding of Contact centre operating model including the role of Shared Services/Outsourcing.
- Strong leadership team to lead a small team
- Demonstrable track record in Customer service operations
- Good understanding of Contact centre operating model including the role of Shared Services/Outsourcing
- Strong Analytics and reporting Skills
- Excellent Communication, experience of running projects
- Evidence of thought leadership and innovative thinking