With more than 180,000 people in over
40 countries, Capgemini is a global leader in consulting, technology and
outsourcing services. The Group reported 2015 global revenues of EUR 11.9
billion. Together with its clients, Capgemini creates and delivers business,
technology and digital solutions that fit their needs, enabling them to achieve
innovation and competitiveness. A deeply multicultural organization, Capgemini
has developed its own way of working, the Collaborative Business Experience™,
and draws on Rightshore®, its worldwide delivery model.

Learn more about us atwww.capgemini.com.

Rightshore® is a trademark belonging to

Capgemini is an Equal Opportunity
Employer encouraging diversity in the workplace. All qualified applicants will
receive consideration for employment without regard to race, national origin,
gender identity/expression, age, religion, disability, sexual orientation,
genetics, veteran status, marital status or any other characteristic protected
by law.

This is a general description of the
Duties, Responsibilities and Qualifications required for this position.
Physical, mental, sensory or environmental demands may be referenced in an
attempt to communicate the manner in which this position traditionally is
performed. Whenever necessary to provide individuals with disabilities an equal
employment opportunity, Capgemini will consider reasonable accommodations that
might involve varying job requirements and/or changing the way this job is
performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more
information on your rights as an Applicant:http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Location: White Plains, NY

Major Job Accountabilities:

Provide coordination among the Trax support team to efficiently
support the system’s end usersCoordinates and oversee the installation and testing of IT related
software patches and upgradesManage support related communications with Trax including TRAX’s
weblog systemGather and analyze new functionality requests from users on a
regular basisFacilitate any technical scripts provided by Trax. Coordinate testing and work with IT
organization promote to production via change control process.Liaison to Delivery team to ensure requests are documented,
conform with the SDLC and governance processes, and deliveredAdminister the change request queue and related ticketsInvestigate, analyze and resolve Tier II application issues and
act as liaison for Tier IIICorrectly route and escalate decisions and questions to the
appropriate ownerContribute to process and efficiency improvementsAdhere to all IT department processes, standards and proceduresEnsure compliance with the established systems change control
procedures including the proper documentation for all projects and change
requests.Ensure full compliance with department procedures, methodologies,
and service level agreements


Bachelor’s degree in Computer Science or a related field or
equivalent work experienceMinimum one year in a customer service environment with 2nd Tier
support experienceTrax experience preferredProficiency in Excel functions, pivot tables, macrosStrong analytical skills. highly organized and methodical with
attention to detailFlexible, able to change priorities quickly and handle multiple
tasks effectivelyAbility to establish rapport and hold people accountable to tasksExcellent documentation and written communication skillsSelf-motivated with the ability to work independently and in a
team environmentneed resources with valid work visa to work in US and we will not
sponsor a new visa

Apply now