Consultant – Experience Design

At Capgemini Group, we are proud of our purpose “Unleashing human energy through technology for an inclusive and sustainable future”. Our success is measured through our value creation, and our overall positive impact.
 
Capgemini Invent is the digital innovation, transformation and consulting global business line of the Capgemini Group, specialising in advising and supporting enterprises in significant transformation, from innovative strategy to execution and with an unstinting focus on value creation. With the new digital economy creating significant disruptions and opportunities, our global team of over 10,000 talented individuals works with leading companies to design and create advanced real-world digital solutions and future business models, solving their most complex business and technology challenges.

As an Interaction Designer, you strive to ship experiences that inspire and exceed the expectations of the ‘end-user’. Your work wins the hearts and minds of customers and stakeholders, because you care about micro- and macro-interactions alike. Your open and can-do mindset never grows tired in getting to the bottom of user intends and business requirements. Your knowledge of industry standards and heuristics allows you to deliver qualitative and scalable solutions from websites, software applications, to digital devices.

The focus of your role

Experience Designers are responsible for the design of digitally enabled products and services. They use their broad skillset across the service, interaction, and visual design domains to work on holistic design solutions, from early-stage idea generation until detailed design of service features and user stories in a digital product.

As a Experience Designer, you are expected to represent depth in the craft of experience design: as an individual contributor, as a mentor and guide for more junior colleagues, and as a contributor to the global community of practice. You will often be the backbone of your projects from beginning to end. You will plan, prioritise, and deliver experience design activities autonomously, in the context of interdisciplinary projects. You will lead client conversations within your domain, providing articulate recommendations and helping guide client choices. You will have opportunities to lead small teams on projects and contribute to business development through proposal-writing and pitches.

 Let’s talk about the role and responsibilities: 

  • Lead cross-disciplinary analysis of existing solutions and opportunity spaces and drive user understanding among different parties through workshop activities
  • Define digital product and convergent experience concepts in collaboration with the strategy and technology teams
  • Execute the detailed design of defined experiences working across the service components, interaction logins and visual language expression
  • Enable a successful handover of final outcomes to the client through training and documentation
  • Advocate for and pursue cross-disciplinary and convergent opportunity areas for design innovation

On a typical project you will:

  • Understand goals, business requirements and constraints, market opportunities and user needs to help define opportunity areas and experience requirements
  • Plan, conduct, and synthesise research, testing and piloting activities with service users, providers, and SMEs
  • Map existing and to-be experiences, across both front and back office and actors involved, through journey maps, blueprints, and ecosystem maps
  • Create digital product and convergent experience concepts together with the team that push the bar for quality in a given field/industry
  • Support the definition of new product/service value proposition and implementation roadmaps
  • Create narratives that help tell the story of the work in an impactful way
  • Design wireframes, screens, and prototypes to illustrate product behaviour along defined used cases
  • Document product/service requirements and guidelines for following stages of implementation

Let’s talk about your qualifications and experience:    

  • 5+ years of professional experience in experience design (although you might have had a different job title, like “UX designer” or “product designer”)
  • Highly developed design skills, demonstrated in your portfolio of recent work
  • Confident presentation and storytelling abilities
  • Experience collaborating in multifunctional teams as the experience design lead
  • Proficiency with contemporary design and prototyping tools and methods
  • Affinity with frog’s values, and a passion for creating products that meet peoples functional and emotional needs
  • Excellent business communication skills 

Let’s talk about what’s in it for you!

Passionate people are Capgemini’s Ace of Spades – join us to discover a career that will challenge, support and inspire you. Working at Capgemini you’ll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits.  We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from. 

As “Architects of Positive Futures”, Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age.  To support our commitment to diversity and inclusion, we celebrate or recognise special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities.  Our Employee Resource Groups Women@Capgemini, OutFront, Indigeneous, Parents and Careers and Sustainability Community of Practice support the grassroots passion of employees to drive our diversity agenda and effect change.  

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution.  We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP’s (Carbon Disclosure Project) prestigious “A list” for its commitment to the Net-Zero economy. As well as focusing on helping our clients transform towards more sustainable business models, Capgemini recently announced its commitment to becoming a netzero busines by 2030. 

Recognised by Ethisphere as one of the World’s Most Ethical Companies for the last 9 years in a row, ethics and values are at the heart of Capgemini’s corporate culture and business.  Embedded in our DNA, our seven values – Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty – have remained the same since company inception in 1967. To see how we bring these values to life, visit www.capgemini.com/au-en/careers/ and listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures. 

Please note unsolicited resumes from employment agencies or other third parties will not be considered.

 #Invent 

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Ref:

CAP/1560489JP1

Posted on:

August 25, 2021

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Melbourne