Consultant – CT – Service Designer

Who you’ll be working with:


At Capgemini Invent we ideate and bring to life what’s next for our clients. By combining strategy, technology, data science and creative design expertise with an inventive mindset, we work with our clients to solve their most complex business and technology challenges. Located in more than 30 offices and 10 creative studios around the world, we have a 6,000+ strong team. 


As a globally renowned technology and digital leader, we have the responsibility, the ambition and the means to contribute to solving major societal questions that are shaping our future world. Invent for Society aims to value how social impact is part of the fabric of what we do. 


At Capgemini Invent we are looking to hire a Senior Consultant with Service Design experience to join our Brand & Experience practice.  This is an important role in driving forward the digital agenda for our clients and their customers, across both private and public sectors. We are seeking to hire an experienced service designer who:

•    Is passionate about innovating customer experience
•    Brings experience in user-centred design
•    Has strong business acumen
•    Is keen to engage with a wide array of stakeholders, from UX researchers to CFOs and everything in between


An overview of the role:


This role is an exciting blend of management consulting skills plus experience in user research, and service design.  You’ll be asked to: 

•    Design and facilitate research and insight programmes
•    Create detailed user journeys and service blueprints that can scale
•    Lead experiments and design sprints 
•    Help structure the delivery of service and product design projects
•    Lead multi-disciplinary teams to design, prototype and build multi-channel services
•    Deliver quality consulting work that meets client commercial and strategic objectives
•    Engage clients to successfully influence long-lasting change


You’ll be working in a range of sectors, including among others retail, consumer goods, utilities, telco, financial services, and life sciences; as well as in the public sector.


As a Consultant you’ll not only deliver quality user research, business analysis, and service design, you’ll also help mentor and oversee less experienced consultants, and model our values and behaviour.

Collaboration and Innovation


We really believe in creating a partnership with our customers. Using our Accelerated Solutions Environment (ASE), you’ll get to know the customer’s needs and challenges, demo innovative solutions and quickly solve problems. It’ll help you discover unexpected answers together.

Why you?


A good fit for this role will bring many of the skills, experience, and attributes below

•    Experience of product development and/or customer experience design
•    An understanding of the challenges of designing for digital
•    Experience in all stages of the product and service design process, from initial analysis, workshops, sketches, ideas and concepts through to user research, prototyping and the final delivery of designs
•    Experience facilitating workshops, design sprints and ideation sessions
•    The drive to proactively identify and implement improvements to the way we work 
•    Experience managing and leading teams
•    Comfort leading sessions with senior clients
•    Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve
•    Passion about helping to create an environment where people can do great work 
•    Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions

What we offer at Capgemini Invent


You’ll be free to make your role and your career what you want it to be.  Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out those that suit you, and we will back you all the way.  In summary, we believe the following make this a great place to work:


•    Show how single minds make for better teams:  Work alongside fierce intellects who love to collaborate.
•    Be comfortable outside your comfort zone:  Self-stretchers thrive in our environment.
•    Build momentum in your career: Make your role and your career what you want it to be.
•    Stay true to who you are: Play to your strengths and bring your individuality.
•    Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has real impact.
•    Give your curiosity freedom and focus:  A place where inquisitiveness and entrepreneurial thinking are encouraged.



Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.



We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.  In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for an 8th year.  When you join Capgemini, you’ll join a team that does the right thing.



Posted on:

June 4, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time