Configuration Manager

An overview of the role

Discipline (Including Service Line):         Infra UK
Business Unit:                SMC
Location:             Highlands
Working Pattern:             Full Time

Role Requirements:

The Configuration Manager oversees the entire Service Asset and Configuration Management (SACM) lifecycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed lifecycle process and procedures to ensure the registration, maintenance and control of the CMDB and ensures the integrity and accuracy of the data within.
 

Discipline (Including Service Line):         Infra UK
Business Unit:                SMC
Location:             Highlands
Working Pattern:             Full Time

Role Requirements:

The Configuration Manager oversees the entire Service Asset and Configuration Management (SACM) lifecycle of all Assets and Configuration Items (CIs) within a Configuration Management Database (CMDB); follows the prescribed lifecycle process and procedures to ensure the registration, maintenance and control of the CMDB and ensures the integrity and accuracy of the data within.
 

Why this role?

Responsbilities
⦁    Ensures the delivery of the SACM service for one account / small – medium size and complexity.
⦁    Registers and/or ensures registration of new Assets / CIs.
⦁    Ensures Service Delivery teams who directly support the CIs and assets are following the prescribed SACM lifecycle processes and related Install, Move, Add and Change (IMAC) processes to communicate change to the CMDB and ensure all updates are maintained in a timely and accurate manner;
⦁    Ensures the proper relationships as defined in the agreed Configuration Models are managed and maintained; this includes (but is not limited to) people, IT components, and contracts.
⦁    Audits the CMDB as planned in the Audit Schedule to ensure accuracy – via physical or auto-scans; proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB and enforce SACM / Change Management process and policies.
⦁    Maintains SACM lifecycle process; executes Quality Assurance over SACM process and policies.
⦁    Provides SACM Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed.
⦁    Follows and champions SACM process & technology standards;
⦁    Montiors and assists service delivery in enforcing defined SACM policies;
⦁    Works closely with the Change Manager to ensure that CI changes / updates are reflected in the CMDB in a timely manner;
⦁    Manages the on-going updates to the CMDB – via manual or automated processes.
⦁    Managing contract related information associated with the hardware assets including master lease and lease schedules, asset warranty and maintenance terms.
 

Why you?

Key skills required:

⦁    Strong leadership and Stakeholder Management Skills 
⦁    Ability to present at all levels 
⦁    Demonstrate an ownership mentality 
⦁    Strong customer communication skills
⦁    ITIL v4 Foundation
⦁    Meticulous / ensure attention to detail

Experience:

⦁    Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
⦁    Computer systems knowledge, integration and architecture concepts
⦁    Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
⦁    Problem solving skills
⦁    Understanding of cross systems interrelations in context of the global business process
⦁    Understanding of Service Management Framework

Why us?

Learning and development
There’s an endless amount to learn at Capgemini, and an endless number of ways to do so.  So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference.  Outside of dedicated training, everyone makes time to help and support one another – collaboration is encouraged across all of our teams.
 

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Get the Future You Want | www.capgemini.com
 

Ref:

747321

Posted on:

June 18, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time

Location:

Scotland and Highlands

Department:

Infrastructure & Service Integration