Discipline (Including Service Line): Infra UK
Business Unit: SMC
Working Pattern: Full Time
The Configuration Analyst focuses on ensuring details for configuration items are accurate and complete in the Configuration Management Database (CMDB) including policing data quality against documented standards, following the prescribed lifecycle process and procedures to ensure the registration, maintenance and control of the CMDB, and ensures the integrity and accuracy of the data within.
Why this role?
Per the roles and responsibilities outlined in the lifecycle process to maintain the CMDB,
⦁ Registers and/or ensures registration of new Assets / Configuration Items (CIs);
⦁ Maintains proper relationships as defined in the agreed Configuration Models; this includes (but is not limited to) people, IT components, and contracts.
⦁ Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy – via physical or auto-scans; proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB and enforce SACM / Change Management process and policies;
⦁ Assists the SACM Manager in conducting Quality Assurance over the Service Asset & Configuration Management (SACM) process and policies.
⦁ Assisting in SACM Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed.
⦁ Follows and champions SACM process & technology standards;
⦁ Works closely with the Change Managers to ensure that CI changes / updates are reflected in the CMDB in a timely manner.
Key skills required:
⦁ Demonstrate an ownership mentality
⦁ Strong customer communication skills
⦁ ITIL v4 Foundation
⦁ Meticulous / ensure attention to detail
⦁ Computer systems knowledge, integration and architecture concepts
⦁ Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts;
⦁ Problem solving skills
⦁ Understanding of cross systems interrelations in context of the global business process
⦁ Understanding of Service Management Framework
Learning and development
There’s an endless amount to learn at Capgemini, and an endless number of ways to do so. So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference. Outside of dedicated training, everyone makes time to help and support one another – collaboration is encouraged across all of our teams.
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
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