Cloud Services Engineer

Seeking a Cloud Services Engineer to support our leading
cloud services provider. This position is part of a team supporting 24×7 cloud
operations with rotating shifts. This program is a performance based contract
that provides the full scope of IT cloud operations and services to a
government platform. The candidate will be responsible for Identity Services
tasks, specifically around Active Directory management of servers, roles, and
associated incidents in a large distributed system. Position is expansive and
additional responsibilities can be added.



  • Deployment/upgrade of core components, software and
    scheduled configuration changes, patching, and infrastructure support for
    critical and high-priority customers.
  • Analyze problems, file bugs and follow-up on all Nightly
    Deployment Test failures
  • Perform Tier 1 support for debugging real-time issues
    encountered during production deployments
  • Develop, test and deploy scripts and tools to
    troubleshoot deployments
  • Collect and analyze deployment logs and traces to gather
    deployment metrics
  • Follow, create and update Deployment and Troubleshooting
    and Mitigation Troubleshooting Guides
  • Tenant migration
  • File Transfer and File Share application
  • Account management / ticket requests
  • Incident response, diagnosis and mitigation
  • Identifying and filing escalations to feature teams
  • Assist in outage restoration actions
  • Security alerts triage and response
  • Provide secure escorting sessions to facilitate
    troubleshooting of production-impacted issues 

Basic Qualifications: 

  • Familiarity diagnosing/debugging faults in complex
    services or distributed systems
  • Working knowledge of enterprise network gear including
    routers, switches, and load balancers.
  • Experience using common diagnostic tools like Netmon,
    WinDBG and Wireshark
  • Experience with scripting
  • Able to identify and drive recovery levers with feature
  • Able to communicate effectively through written and oral
  • Able to interact with external customers & partners
  • Ability to perform work under continuous deadline
  • Excellent teamwork and interpersonal skills
  • Willing to work after-hours on-call (rotated)
  • Must be a U.S. Citizen
  • Ability to clear DoD IT 2 level clearance
  • Ability to clear Criminal Justice Information Services
    (CJIS) background screenings (each state) 

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.


Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. 

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.




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About Capgemini 


A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion (about $14.4 billion USD at 2017 average rate).



Visit us at People matter, results count.








Posted on:

March 15, 2019

Experience level:

Experienced (Non Manager)

Education level:

Bachelor's Degree (±16 years)

Contract type: