Cisco

Job DescriptionPrimary Skill.     
Cisco     
Secondary Skill.     
Cisco Firewall management     
     
Roles and Responsibilities     
     
Network Operations Management Network background mandatory     
Experience in handling Network operations 24x7x365 L2 or L3 or L4 support     
Handling multiple clients in a region or industry     
Managing day to day operations and client escalations     
Experience in leading a team of 50plus people     
Extensive expertise of Delivery Management Operations Management     
Ensuring Strict SLA adherence and SLA compliance     
Ensuring Quality of delivery excellence     
Excellent CSAT       
Strong People Management skills including       
Capability development training mentorship planning     
Hiring, attrition mitigation, retention planning       
Career progression planning     
Customer Relationship Management stakeholder management     
Driving automation journey towards automated L1L2 support AIRobotics     
     
TRAININGS CERTIFICATION desirable not mandatory     

 

Ref:

203287

Posted on:

September 14, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Mumbai

Department:

Infrastructure Services

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