Cisco telephony support engineer

Recruitment process for this position and onboarding trainings are conducted online.


What do you need to start?

Technical skills

  • Must have hands on experience in Cisco Unified Contact Center Enterprise or Express (UCCE or UCCX), Cisco Unified Communications Manager (CUCM) and Cisco Voice Portal (CVP).
  • Good knowledge of Cisco UCCE or UCCX architecture, deployment models and components.
  • Good knowledge of Cisco CUCM architecture, deployment models and components.
  • Good knowledge and hands on experience in Cisco UCCE or UCCX and CVP Call flow scripts.
  • Troubleshooting CUCM, UCCE or UCCX and CVP related issues.
  • Cisco voice gateways, SIP, H.323, TCP/IP, protocols.
  • Knowledge and experience in call recording platform.


What duties will help you grow?

  • Independently work on user or high priority tickets, change requests, troubleshooting faults and interfacing with external vendors as well as internal Capgemini engagement representatives.
  • Gather, Understand and Successfully Translate business requirements into technical specifications.
  • Flexible work schedule to handle emergency outage or other situations with ability to work on or resolve issues while out of the office.
  • Follow existing policy procedures used to configure and maintain various portions of Cisco Telephony and their associated systems.
  • Coordinate effort and communication between geographically and time separated groups.


What have we prepared for you?

Personal and professional development:

  • Development programs, external courses, education & certificates co-funding
  • NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: Excel, VBA, RPA, customer care and more.

Our legendary atmosphere:

  • We don’t have a rigid dress code, but what we do have are awesome communities and world – changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!

A lot of benefits:

  • Private medical care, which can be extended by a package of dental services purchased on preferential terms.
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.

Who are we?

Being one of us means stability of employment and constant development among other great people. We want to share with you our experience and exchange it for yours in a mutual partnership.

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.

Do you want to get to know us better? Watch a short video:

Do you have any additional questions about working at Capgemini? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).



Posted on:

June 18, 2021

Experience level:

Experienced Professional

Contract type:

Stałe zatrudnienie, pełny etat