Job description:
Drive actions that increase the percentage of changes that are implemented correctly first time;
Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt;
Ensure that all changes are managed as planned within the timescales agreed with the change requester;
Escalate any changes which are damaging the quality of the Capgemini Outsourcing NA service;
Ensure all changes comply with internal Capgemini controls and customer/regulatory controls;
Ensure agreed Request for Change (RFC) are entered correctly in the Change Control System;
Review, monitor and communicate the progress and final outcome of changes to all relevant parties;
Ensure that full approval is granted prior to implementing changes;
Liaise with all parties to ensure that information and approvals for changes are cummicated and understood by all stakeholders;
Ensure RFCs are allocated an apprpropriate priority in collabroation with the requester to ensure appropriate scheduling;
Reject impractical RFCs;
Attend CAB meetings;;
Ensure all impacted/interest parties are informed throughout the change liefcycle;
Ensure Post Implementation Review meetings;
Create and distriubte daily, weekly and adhoc reports.
Managing release process and release schedule
Drive process improvement
Requirements
Graduate level or demonstrable equivalent;
Expect major part of experience in IT Infrastructure, with emphasis on operational management;
Clear commitment to Service Management Framework approach to IT Infrastructure management essential. Previous experience strongly desirable;
ITIL certification;
Have Interpersonal and Communication skills;
A self starter;
Possess good judgement;
Work well with teams;
Excellent English communication, both verbal and written;
Acted in a change management capacity in a customer service or IT environment;
Experience of working to agreed service levels;
Experience in using a Change Management system;
Experience in dealing with technical and non technical teams;
Strong analytical thinker;
Demonstrate and ownership mentality;
Have good knowledge of how to manage SLA’s and KPI’s;
Be an influencer;
Strong leadership skills;
Ability to update existing and create new process documentation and training materials;
Remain calm under pressure;

Tecnologías: web services, ITIL,

Salario: Sin especificar

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