Qualifications

Education: Any graduate and ITIL Certified

Short Description

Change Manager- 4 to 6 Years – Mumbai / Bangalore

 

 

Job Responsibilities

Primary Skill. Change Management
Secondary Skill. Change Management
Service Delivery 

  • Drive actions that increase the percentage of changes that are implemented correctly first time 
  • Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt 
  • Ensure that all changes are managed as planned within the timescales agreed with the change requester 
  • Escalate any changes which are damaging the quality of the Capgemini Outsourcing NA service 
  • Ensure all changes comply with internal Capgemini controls and customerregulatory controls 
  • Ensure agreed Request for Change RFC are entered correctly in the Change Control System 
  • Organize Change Advisory Board Meetings CAB, ensure agenda and papers are issued to participants in good time 
  • Review, monitor and communicate the progrss and final outcome of changes to all relevant parties 
  • Ensure a backout plan is in evidence and has been considered within the overall implementation plan to minimize imnpact to service availability 
  • Ensure configuration items CI are liked to the change 
  • Ensure that full approval is granted prior to implementing changes 
  • Ensure change related documentation is completed and updated 
  • Ensure Capgemini global process for Change Management is utilized. 

 

Contact Person – Priyanka Mathkar

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