Change and Release Manager- ITIL Service Management



An overview of the role


You’ll be overseeing the change process by ensuring that they are logged, progressed, updated/authorised and actioned/resolved within the scope of the Service Level Agreement, and that all necessary parties are informed and involved in the process. Prepares reports on statistical information. The objective is to ensure all changes are entered into the change management system timely, accurately, and efficiently to ensure that the process is followed, and changes are monitored throughout their lifecycle.

Your role

Release Manager is responsible for scheduling, planning, and controlling the software’s development and delivery process. 

⦁    Ensure the Change and Release process is adhered to and both Change and Release are deployed without service disruption 
⦁    Ensure agreed Requests for Change (RFC) are entered correctly in the Service Management tool 
⦁    Reject impractical RFCs 
⦁    Ensure that full approval is granted prior to implementing Changes 
⦁    Ensure a back-out plan prepared internally is in evidence and has been considered within the overall implementation plan to minimize impact to service availability 
⦁    Review, monitor and communicate the progress and final outcome of cross tower Changes to all relevant parties

Your profile

Key skills required:

⦁    Ability to present at all levels 
⦁    Demonstrate an ownership mentality 
⦁    Strong customer communication skills
⦁    ITIL v4 Foundation
⦁    Meticulous / ensure attention to detail

⦁    Ability of managing virtual teams to deliver Change and Release Management process and working cross functionally
⦁    Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.

⦁    Computer systems knowledge, integration, and architecture concepts
⦁    Experience in various Change Management evaluation techniques supported by understanding of statistics and quality management concepts;
⦁    Good Management and communication skills, hosting and facilitating of internal and external CAB meetings
⦁    Problem Solving skills
⦁    Understanding of cross systems interrelations in context of the global business process

What makes Capgemini unique

Capgemini offers the opportunity to shape your career path, based on your interests and ambitions.  For example, if you want to become a ‘People Manager’ Connected Manager learning journey is there for you.  If you want to become an ‘Architect’ our Global Architect Community offerings can help you get there. 

Employee wellbeing is vitally important to us as an organisation.  We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.  To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas.  We have also invested in wellbeing apps such as Thrive and Peppy. 

Get the future you want

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future.  By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Get the Future You Want |



Posted on:

October 4, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time


Infrastructure & Service Integration