Change Analyst

Short Description

Job opening for Change Manager for Mumbai Location:


Experience:  2yrs to 4yrs

Job Location: Mumbai


Any graduate

Job Responsibilities

Primary Skill.
Change Management
Secondary Skill.
Change Management

Service Delivery 
Drive actions that increase the percentage of changes that are implemented correctly first time 
Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt 
Ensure that all changes are managed as planned within the timescales agreed with the change requester 
Escalate any changes which are damaging the quality of the Capgemini Outsourcing NA service 
Ensure all changes comply with internal Capgemini controls and customerregulatory controls 
Ensure agreed Request for Change RFC are entered correctly in the Change Control System 
Organize Change Advisory Board Meetings CAB, ensure agenda and papers are issued to participants in good time 
Review, monitor and communicate the progrss and final outcome of changes to all relevant parties 
Ensure a backout plan is in evidence and has been considered within the overall implementation plan to minimize imnpact to service availability 
Ensure configuration items CI are liked to the change 
Ensure that full approval is granted prior to implementing changes 
Ensure change related documentation is completed and updated 
Ensure Capgemini global process for Change Management is utilized. 
CustomerSupplier Relationship 
Drive actions that minimize disruption to our customers environments due to changes 
Keep costs of change activities down 
Establish credibility with the client, delivery teams and 3rd party suppliers 
Understand the clients business and the impact of changes you manage on their environment. 
Service Excellence 
Prioritizing of own work to meet internalexternal deadlines 
Problem identification and resolution analysis. 


Contact Person:  Priyanka Mathkar



Posted on:

September 13, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:





Infrastructure Services


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