Catalogue/Catalog Management | 6 to 9 years | Mumbai & Pune

Job Description

• Service Catalogue Manager is responsible for maintaining the Service Catalogue ensuring that all information within the Service Catalogue is accurate and up to date
• This includes Creation of new Catalog Items A request should be made from business supplier for new Catalog Item
• This request should be made using the portal as this will be common and available to all  
• Maintenance of existing Catalog Items
• Modification in existing Catalog Items a request from a Service Management process to change the Service Catalogue This request is sent to Service Catalogue Management if new services or service attributes must be recorded
• Retire Catalog Item This request should be made using the portal as this will be common and available to all
• Catalogue Manager will control templates used for Catalog management
• Each supplier will follow the Catalog Management Process
• Ensure user experiences Provides the description mission statement roadmap strategy process objectives and metrics to measure success and obtain formal approval for the Catalog Management process and its associated procedures
• Ensure the publication of new Service Offering As ServiceNow is used as a tool for Service Catalog Management SI
• Catalogue Manager should have knowledge and experience of ServiceNow

Primary Skills

• Service Catalogue/ Catalog Management

Secondary Skills

• ITIL Process & Service now