Catalogue/Catalog Management | 6 to 9 years | Mumbai & Pune

Job Description

  • Service Catalogue Manager is responsible for maintaining the Service Catalogue ensuring that all information within the Service Catalogue is accurate and up to date
  • This includes Creation of new Catalog Items A request should be made from business supplier for new Catalog Item
  • This request should be made using the portal as this will be common and available to all  
  • Maintenance of existing Catalog Items
  • Modification in existing Catalog Items a request from a Service Management process to change the Service Catalogue This request is sent to Service Catalogue Management if new services or service attributes must be recorded
  • Retire Catalog Item This request should be made using the portal as this will be common and available to all
  • Catalogue Manager will control templates used for Catalog management
  • Each supplier will follow the Catalog Management Process
  • Ensure user experiences Provides the description mission statement roadmap strategy process objectives and metrics to measure success and obtain formal approval for the Catalog Management process and its associated procedures
  • Ensure the publication of new Service Offering As ServiceNow is used as a tool for Service Catalog Management SI
  • Catalogue Manager should have knowledge and experience of ServiceNow

Primary Skills

  • Service Catalogue/ Catalog Management

Secondary Skills

  • ITIL Process & Service now

Ref:

608621

Posted on:

February 16, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Mumbai