Cash Applications TL

Job Description

  • Manages a team of Cash Application Clerks and monitors the overall team performance efficiency and quality.
  • Client contact point for addressing status updates, agreeing on new initiatives and troubleshooting escalation point. 
  • Initiates process optimization and standardization activities. 
  • Responsible to keep the process documentation up to date and initiates any required updates. Proactively monitors and seeks for improving team and process KPIs.  
  • Handle complex client specific queries, issues or escalations within the client context 
  • Ensures correct and timely cash is applied accurately and timely 
  • Ensures clearing and reconciliations is performed in a correct and timely manner 

 

Primary Skills

  • Ensure cash collection targets are met 
  • Escalates potential and significant cash forecast deviations to the Client.

 

Secondary Skills

  • Identifies and escalates out-of-scope requests
  • Propose improvements to optimize and increase efficiency and effectiveness within the delivery

 

Ref:

821627

Posted on:

September 24, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Kolkata

Department:

Financial Services