Qualifications

Customer Focus (Complaints & escalation Management, Queue management, Priority segment management) Results Orientation Prior OTC & DRT Experience min 1 to 3 years Good Understanding of the F&A Process and OTC segments and Roles Process – Responsible for transaction processing and meeting the daily required productivity. – Responsible for ensuring an error free process with 100% accuracy & TAT – Responsible for meeting and exceeding the customer's service level agreements as a part of the bigger team reporting to a Team Lead ? Good communication in English (Verbal & Written) ? Flexible with any shift timings? Understanding of Accounting and Credit concepts ? Good with MS-Office ? Logical & Analytical thinking

Job Responsibilities

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