Cash Applications | 5 to 7 years | Kolkata

Job Responsibility

  • The Cash Application supervisor is responsible for the transactional process effectives of the Cash Application team. 
  • Handles complex cash application transactions, deductions and customer account clearing activities Monitors the overall process performance and accounts quality.  
  • Acts as a key contact point for Capgemini client to resolve queries or issues. Handles complex trouble shooting activities. Contact point with Command Center to provide any required KPI reports 
  • Collate incoming payments daily by whichever method and track status 
  • Ensures discounts and disputed items are dealt with in a timely manner in accordance with process  

Primary Skills

  • Tracks cash collection targets and advises on potential and significant deviation in order to escalate it properly
  • Escalates any issue with the bank statement which may affect to the collection process: missing files, interface error messages, etc

Secondary Skills

  • Identifies and escalates out-of-scope requests
  • Displays ability to proposes improvements to optimize and increase efficiency and effectiveness within the delivery

Ref:

821623

Posted on:

November 3, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Kolkata

Department:

Financial Services