Business Analyst/Process consultant – 6-9 Years – Hyderabad

Job title: Business Analyst/Process consultant

 

Experience: 6-9 Years

 

Job Location: Hyderabad

 

Job Description:

 

  • Deliver Service Integration (SI)or Service Management (SM) engagements for Clients
  • Organize  SI/SM  process workshop with client
  • Work with Tools team to construct process models in to the tool platform
  • Define and develop project related artifacts
  • Participate in various Service Integration and Service Management reviews
  • Participate in various project related Service Integration/SM discussion
  • Prepare project progress report
  • Work with different stakeholders to discuss project Service Integration/SM activities, deliverables
  • Facilitate various testing / validation activities
  • Organize / conduct trainings
  • Prepare project handover document and organize meetings
  • Expert understanding of IT Service Management concepts underpinned by formal ITIL certification ITIL V3 Foundation Certificate
  • Hands on experience on ServiceNow tool

 

 

 

 

Contact Person: Preeti Mishra

 

Ref:

326368

Posted on:

January 14, 2020

Experience level:

Experienced

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Hyderabad

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